Overview

Supports and enables the operational management of the Software Engineering Centre of Excellence (CoE) through coordination of business operations, financial management, resource management, governance, reporting, vendor coordination, and delivery support activities. Works closely with engineering leadership, client account leads, delivery teams, finance, procurement, HR, and vendors to ensure operational efficiency, governance compliance, and effective execution of business priorities across the CoE.

Responsibilities

· Support operational management activities across the Software Engineering CoE

· Coordinate project intake, onboarding, and operational readiness processes

· Manage and maintain resource tracking, allocation, and capacity reporting across squads and chapters

· Support financial tracking including revenue, cost management, forecasting, purchase orders, invoicing coordination, and budget reporting

· Maintain governance trackers, operational dashboards, and management reporting for leadership reviews

· Coordinate contract management and vendor management administrative processes

· Track delivery governance metrics including utilisation, project health, operational risks, and dependency management Support recruitment coordination, onboarding, and workforce planning activities with HR and delivery leads

· Drive operational process standardisation and continuous improvement initiatives

· Support leadership with executive reporting, presentations, and operational insights

· Coordinate internal and client stakeholder communications related to operational activities

· Maintain operational documentation, repositories, and compliance records

· Support audit, procurement, finance, and governance processes where required

· Collaborate with delivery teams, Agile practitioners, and Business Operations stakeholders to improve operational efficiency across the CoE

· Assist with planning and coordination of operational events, governance forums, and management meetings

Qualification & Experience

· Bachelor's degree (BA/BS) in Business Management, Operations Management, Information Systems, Finance, or related field preferred

· At least 8–10 years of experience in business operations, PMO, delivery operations, or technology operations environments

· Experience working within software engineering, technology, digital delivery, or Agile environments Experience with financial tracking, reporting, resource management, and operational governance

· Experience using operational and reporting tools such as Excel, Power BI, Jira, Confluence, SharePoint, or similar platforms

· Understanding of Agile delivery models, software engineering operations, and governance processes

Preferred Skills

· Strong operational coordination and organizational skills

· Financial tracking and reporting capability

· Resource and workforce management coordination

· Governance and compliance management

· Stakeholder engagement and communication skills

· Strong analytical and problem-solving capability

· Process improvement and operational optimisation

· Reporting and dashboard management

· Vendor and contract coordination

· Ability to work independently and across multiple delivery teams

· Good communication (written and oral) and interpersonal skills

· Good organisational, multi-tasking, and time-management skills